At lilactie, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or use our services. By using our website, you agree to the terms of this policy.
1. Information We Collect
1.1 Personal Information: We collect personal details such as your name, email address, phone number, shipping address, and payment information when you create an account, place an order, or contact us.
1.2 Non-Personal Information: We also gather non-personal data including your IP address, browser type, operating system, and browsing patterns to help us enhance our website and services.
1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to improve your website experience, remember your preferences, track orders, and analyze site traffic.
2. How We Use Your Information
2.1 Order Processing: Your personal information is used to process and fulfill orders, including shipping and payment.
2.2 Customer Service: We use your details to address inquiries, provide support, and resolve issues.
2.3 Marketing and Promotions: With your consent, we may send promotional emails, newsletters, and updates. You can opt out of these communications at any time.
2.4 Website Improvement: Non-personal information helps us analyze traffic, enhance user experience, and improve website performance.
2.5 Security and Fraud Prevention: We use your information to safeguard against fraud and protect our website and customers.
3. Sharing Your Information
3.1 Third-Party Service Providers: We may share your information with service providers who assist with payment processing, shipping, and marketing. These providers must protect your data and use it only for their services.
3.2 Legal Requirements: We may disclose information if required by law or to protect our rights, property, and safety, or that of our customers or others.
3.3 Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
4.1 Types of Cookies:
· Essential Cookies: Necessary for website functionality.
· Performance Cookies: Help us understand website interaction.
· Functional Cookies: Remember your preferences and customize your experience.
· Targeting Cookies: Deliver relevant advertisements.
4.2 Managing Cookies: You can manage or disable cookies through your browser settings, though this may affect website functionality.
5. Data Security
5.1 Security Measures: We use technical and organizational measures, including encryption and secure servers, to protect your personal information from unauthorized access or disclosure.
5.2 Payment Security: We employ secure payment gateways and adhere to industry standards to protect your payment information.
6. Your Rights
6.1 Access and Correction: You can access and update your personal information by logging into your account or contacting us.
6.2 Data Deletion: You may request deletion of your personal information, subject to legal and contractual constraints.
6.3 Opt-Out: You can opt out of marketing communications by following unsubscribe instructions in emails or contacting us.
7. Children’s Privacy
Our website is not designed for children under 13. We do not knowingly collect information from children. If we discover that we have collected such information, we will delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our privacy practices.
Contact us
Tel: 458760544
Email:info@lilactie.com
Address:11 Daldy Ct Brendale QLD 4500