Eligibility for Refunds
1.1 Return Window: Returns are accepted within 30 days from the delivery date for a refund.
1.2 Condition of Items: Items must be unused, in their original condition, and with all tags and packaging intact.
Refund Process
2.1 Initiating a Return: Contact our customer service at info@lilactie.com with your order number and reason for return. We will provide a Return Authorization Number (RAN) and return instructions.
2.2 Packaging and Shipping: Securely pack items in their original packaging with all accessories and documentation. Write the RAN on the package. You are responsible for return shipping costs; we recommend using a trackable method.
2.3 Return Address: Ship the package to the address provided by our customer service team.
Refund Processing
3.1 Inspection: We will inspect returned items to ensure they meet our return criteria.
3.2 Approval: Upon approval, refunds will be processed to the original payment method within 10 business days.
3.3 Partial Refunds: Partial refunds may be issued for items showing signs of use, missing parts, or not in original condition.
Refund Amounts
4.1 Full Refunds: Full refunds are provided for items that meet return criteria.
4.2 Original Shipping Costs: Original shipping costs are non-refundable. For orders with free shipping, the actual shipping cost may be deducted from your refund.
4.3 Deductions: Any applicable deductions will be communicated before processing the refund.
Exchanges
5.1 Exchange Process: To exchange an item, follow the return process and send back the original item. We will process the exchange and ship the new item once we receive and inspect the returned item.
5.2 Availability: Exchanges depend on product availability. If the desired item is unavailable, a refund will be issued.
Damaged or Defective Items
6.1 Reporting Damages: Contact info@lilactie.com within 7 days of delivery with your order number, a description of the issue, and photos if possible.
6.2 Replacement or Refund: We will arrange a replacement or refund for damaged or defective items at no extra cost.
Return Exceptions
7.1 Final Sale Items: Items marked as “final sale” are not eligible for returns or refunds.
7.2 Health and Hygiene: Items like undergarments, swimwear, and personal care products cannot be returned if the packaging has been opened for health and hygiene reasons.
Contact us
Tel: 458760544
Email:info@lilactie.com
Address:11 Daldy Ct Brendale QLD 4500