At lilactie, our goal is to ensure a smooth and efficient shopping experience from order placement to delivery. Below is an overview of our shipping policies to help you understand how we handle your orders.
Shipping Destinations and Options
We offer shipping to a wide array of locations around the globe. Shipping availability and delivery times can vary based on your destination. We provide both standard and expedited shipping options for most areas. To verify if we ship to your location, please enter your address during checkout.
Order Processing Time
Orders are generally processed within 1-3 business days after payment confirmation. Please note that during high-demand periods or promotional events, processing times may be extended. Once your order is dispatched, you will receive a confirmation email containing your tracking information.
International Shipping
For orders outside of our primary shipping regions, additional customs duties, taxes, and fees may apply. These costs are the responsibility of the recipient and vary depending on the country. We advise checking with your local customs office for details on potential charges before placing your order.
Tracking Your Order
After your order has been shipped, you will receive an email with a tracking number. This number allows you to monitor your package’s journey via the carrier’s website. If you do not receive a tracking number or encounter issues with tracking, please reach out to our customer service team for assistance.
Handling Delays or Lost Shipments
In the event of a delay or loss, please contact us promptly. While we are not liable for delays caused by the carrier, we will assist in locating your package or filing a claim with the carrier if necessary.
Address Accuracy
It is crucial to provide accurate and complete shipping information when placing your order. lilactie is not responsible for deliveries made to incorrect or outdated addresses provided by the customer. If you notice an error in your shipping details, contact us immediately to see if corrections can be made before processing.
Modifying or Cancelling Orders
Once an order is processed, modifications or cancellations may not be possible. If you need to make changes to your order, contact us as soon as possible, and we will do our best to accommodate your request.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving your order. Provide your order number, photos of the issue, and a description of the problem. We will work with you to resolve the matter, either through a replacement or a refund.
Tel: 458760544
Email:info@lilactie.com
Address:11 Daldy Ct Brendale QLD 4500